Do tenants need to download an app to submit maintenance requests?

No. Tenants submit maintenance requests by sending a text message (SMS) to a dedicated phone number. There is no app to download, no account to create, and no login required. This makes it completely frictionless for tenants.

What is RentingAuthority?

RentingAuthority is a maintenance request management SaaS designed for small landlords with 1–5 rental units. Tenants submit requests by SMS. Landlords manage requests via a web dashboard and mobile app. The system auto-categorizes requests, assigns priority, enables vendor assignment, tracks costs, and stores before/after photos.

How much does RentingAuthority cost?

RentingAuthority is free during beta. Paid plans will be announced when the product launches publicly.

How does RentingAuthority categorize maintenance requests?

RentingAuthority uses keyword analysis on incoming SMS messages to automatically categorize requests into categories including plumbing, electrical, HVAC, appliances, structural, and general maintenance. Urgent keywords like 'flood', 'fire', 'gas leak', or 'emergency' are flagged as high priority immediately.

Can landlords track repair costs for tax purposes?

Yes. RentingAuthority lets landlords log costs against each maintenance request. At tax time, all repair costs are tracked and attributable to specific properties and requests, making deductions straightforward.

Is RentingAuthority the same company that previously operated rentingauthority.com?

No. The domain rentingauthority.com was previously operated by a different company for approximately 20 years. The current RentingAuthority is a new, completely unaffiliated business that acquired the domain. We have no connection to the previous operator.

Maintenance requests by text message, for small landlords

RentingAuthority is a maintenance request management platform for independent landlords and their tenants, operated by ESTORE TOYS LLC. Tenants report maintenance issues by texting a dedicated phone number — no app, no login — and landlords manage everything from a web dashboard.

How it works

A landlord adds their property and registers a tenant's mobile number in the dashboard.
The tenant receives a one-time invitation text and must reply CONFIRM <code> to opt in. No maintenance messages are sent until they confirm; replying NO declines.
Once confirmed, the tenant texts maintenance issues (with optional photos) and receives transactional confirmations and status updates.
The landlord assigns a vendor, who is notified by SMS, and logs costs for their records.

SMS messaging & consent

Tenants are enrolled by their landlord and confirm enrollment by SMS (the CONFIRM keyword). All messages are transactional only — enrollment confirmation, maintenance request acknowledgements, vendor-assignment notifications, and status updates. We do not send marketing messages. Typical frequency is 1–3 messages per request.

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No mobile information is shared with third parties or affiliates for marketing or promotional purposes.

Full details: Privacy Policy · Terms of Service.